Resume
Jason Marsh
Director of Technology with 13+ years across IT, assistive technology services, and team leadership. Builds production AI systems on the Anthropic API - conversational intake, agentic tool-calling, retrieval, and batch classification across a 5,500-product catalog - with a focus on accessibility for people with disabilities and older adults. ATACP-certified in assistive technology assessment.
Independent Projects
- WhatCanHelp (whatcanhelp.com) - assistive-technology product discovery platform, designed and built end-to-end: ~5,500 AI-classified products with conversational intake, shortlist/compare tools, and auto-generated funding-justification PDFs. Node/Express + SQLite (better-sqlite3), self-hosted behind Caddy/PM2; batch classification pipeline using prompt caching and the Batch API for cost efficiency, with schema-level guardrails against hallucinated product data.
- MealDeck - meal planning with AI recipe adaptation, voice-controlled cook mode, smart grocery grouping
- RadioGridXL - zero-dependency accessible radio streaming app, WCAG AA, deployed to older adults at my organization
- PetFeedr - Raspberry Pi automated pet feeder with web interface, scheduling, and feed-time randomization
- EchoEtcher - voice-to-structured-notes pipeline using local Whisper and LLM processing
- InfoVault (in development) - handheld device using camera-based LLM identification to read text aloud and describe objects for users with vision loss
Experience
Director of Technology
Lighthouse Center for Vital Living - Duluth, MN
- Lead IT and Assistive Technology divisions for a nonprofit serving people with disabilities and aging populations, overseeing infrastructure, AT services, and an AT lending library partnered with the Minnesota STAR Program
- Restructured AT billing operations and coached staff on proposals and invoicing, growing annual AT service revenue from $17K to over $200K within a year
- One of three organizational leaders reporting to the Executive Director; contribute to strategic planning, budgeting, and cross-department decision-making
- Manage a team of four including an IT support specialist, an ATP, and two AT specialists
- Embed with clients to assess needs and recommend assistive-technology solutions, and act as the in-house tech resource for colleagues - setting up technology on-site and training staff on the tools they use
IT Manager & Accessibility Specialist
Lighthouse Center for Vital Living - Duluth, MN
- Conducted full systems audit; established documentation and standardized processes across the ~20-staff organization
- Led cloud migration to Microsoft 365 and Azure AD during a building relocation, reducing annual IT costs by $15,000+
- Established disaster recovery procedures, security protocols, and a technology replacement plan
- Managed endpoints via Microsoft Intune (Windows) and IBM MaaS360 (iOS/Android) for MDM, app deployment, and compliance
- Built centralized request tracking system to streamline IT and AT workflows
Accessible Technology Specialist
Lighthouse Center for Vital Living - Duluth, MN
- Evaluated and configured assistive technology - screen readers, magnification tools, wearable devices - for clients with disabilities and aging-related needs
- Trained staff and clients on AT usage; attended ATIA and Closing The Gap conferences
Technical Administrator
Westside Pet Clinic - Duluth, MN
- Sole IT administrator for a small family-owned veterinary practice - eight years covering all hardware, networking, and software
- Led the clinic's transition from paper records to an electronic medical records system
Technical Skills
- AI & ML
- Claude API (Anthropic SDK - tool use, Batch API, prompt caching, structured outputs), OpenAI Whisper, Ollama, RAG & Embeddings
- Development
- Python, JavaScript, Node.js, Express, SQLite, PowerShell, HTML/CSS, Git, Docker, GitHub Actions, Arduino/ESP-8266
- Infrastructure
- Microsoft 365, Azure AD, Active Directory, Windows Server, Hyper-V, VMware/ESXi, Proxmox VE, DNS/DHCP, VPN, Firewall Management
- Endpoint & Security
- Microsoft Intune, IBM MaaS360, Linux Administration, Disaster Recovery, Incident Response, Cloud Security
- Platforms
- SharePoint, Microsoft Teams, ServiceNow, FreshDesk, Tailscale
Education & Certifications
| Assistive Technology Applications Certificate (ATACP) | CSUN | 2025 |
| Network Admin & Cybersecurity (coursework) | Lake Superior College | 2022 |
| Full Stack Web Developer Nanodegree | Udacity | 2018 |
| B.S. Video Game Art & Design | Art Institute of Pittsburgh | 2010 |
Get in touch
- Email: jason@marsh.city
- LinkedIn: jason-marsh
- GitHub: Minimalistic
marsh.city