Resume

Jason Marsh

Director of Technology with 13+ years of IT experience across infrastructure, assistive technology services, and team leadership. Promoted three times in five years, with significant growth in AT service delivery and revenue. Builds and ships AI-integrated tools end-to-end — accessible web apps, IoT hardware, and agentic systems built on the Anthropic API, with Whisper and local inference via Ollama — often aimed at users with disabilities or aging-related needs. Combines hands-on development and infrastructure expertise (Microsoft 365/Azure, Windows/Linux, Python, Node.js) with an ATACP certification for assistive technology assessments.

Experience

Director of Technology May 2025 – Present
Lighthouse Center for Vital Living — Duluth, MN
  • Lead IT and Assistive Technology divisions for a nonprofit serving people with disabilities and aging populations, overseeing infrastructure, AT services, and an AT lending library partnered with the Minnesota STAR Program
  • One of four organizational leaders reporting to the Executive Director; contribute to strategic planning, budgeting, and cross-department decision-making
  • Manage a team of four including an IT support specialist, an ATP, and two AT specialists
  • Restructured AT billing operations and coached staff on proposals and invoicing, driving significant growth in annual service revenue
  • Conduct AT assessments and recommend AI-powered solutions including Be My Eyes, Seeing AI, OrCam Reader, and Meta Ray-Ban smart glasses
IT Manager & Accessibility Specialist Mar 2021 – May 2025
Lighthouse Center for Vital Living — Duluth, MN
  • Conducted full systems audit; established documentation and standardized processes organization-wide
  • Led cloud migration to Microsoft 365 and Azure AD during a building relocation, reducing annual IT costs by $15,000+
  • Established disaster recovery procedures, security protocols, and a technology replacement plan
  • Managed endpoints via Microsoft Intune (Windows) and IBM MaaS360 (iOS/Android) for MDM, app deployment, and compliance
  • Built centralized request tracking system to streamline IT and AT workflows
Accessible Technology Specialist Oct 2020 – Mar 2021
Lighthouse Center for Vital Living — Duluth, MN
  • Evaluated and configured assistive technology — screen readers, magnification tools, wearable devices — for clients with disabilities and aging-related needs
  • Trained staff and clients on AT usage; attended ATIA and Closing The Gap conferences
Technical Administrator Nov 2012 – Nov 2020
Westside Pet Clinic — Duluth, MN
  • Sole IT administrator for eight years, managing all hardware, networking, and software
  • Led transition from paper records to electronic medical systems; developed custom internal workflows

Independent Projects

  • MealDeck — meal planning with AI recipe adaptation, voice-controlled cook mode, smart grocery grouping
  • RadioGridXL — zero-dependency accessible radio streaming app, WCAG AA, deployed to older adults at my organization
  • PetFeedr — Raspberry Pi automated pet feeder with web interface, scheduling, and feed-time randomization
  • EchoEtcher — voice-to-structured-notes pipeline using local Whisper and LLM processing
  • InfoVault (in development) — handheld device using camera-based LLM identification to read text aloud and describe objects for users with vision loss

Technical Skills

Infrastructure
Microsoft 365, Azure AD, Active Directory, Windows Server, Hyper-V, VMware/ESXi, Proxmox VE, DNS/DHCP, VPN, Firewall Management
Endpoint & Security
Microsoft Intune, IBM MaaS360, Linux Administration, Disaster Recovery, Incident Response, Cloud Security
AI & ML
Claude API (Anthropic SDK), OpenAI Whisper, Ollama, RAG & Embeddings, Prompt Engineering, Structured LLM Output, Batch Content Pipelines, Local Model Inference, Computer Vision
Development
Python, JavaScript, Node.js, Express, SQLite, PowerShell, HTML/CSS, Git, Docker, GitHub Actions, Arduino/ESP-8266
Platforms
SharePoint, Microsoft Teams, ServiceNow, FreshDesk, Tailscale

Education & Certifications

Assistive Technology Applications Certificate (ATACP)CSUN2025
Network Admin & Cybersecurity (coursework)Lake Superior College2022
Full Stack Web Developer NanodegreeUdacity2018
B.S. Video Game Art & DesignArt Institute of Pittsburgh2010

Get in touch

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